FAQs

Are your Forever Roses real?

Absolutely! We have carefully selected the most stunning roses from the best rose farms around the world. All of our roses have been carefully preserved with our in house technique that helps to maintain their beauty and freshness while extending their lives to last more than a year when following our minimal care instructions without the need to water or any sunlight.

How do I care for my Forever Roses?

There is very minimal maintenance required. Simply follow these instructions to keep your roses looking good and lasting longer.

1. Do not remove your roses from their box. Each arrangement has been carefully constructed.
2. Do not water the roses.
3. Keep your roses away from direct sunlight, excessive temperatures, humidity and strong air conditioning vents or fans.
4. From time to time, dust may form, gently remove any dust by lighting blowing on them or use a soft brush (such as a makeup brush). Do not clean with a cloth.
5. Do not place in direct contact with fabrics or wallpaper as certain colours may transfer.
6. Roses in our Acrylic boxes do not need dusting as they have been kept inside the enclosed box.
7. For our Forever Rose dome you may occasionally want to gently and carefully wipe down the glass dome with a microfibre cloth or glass cleaner to remove any fogginess.

Your roses are real, and delicate, and if taken care of in this way they will stay as beautiful as the day you received them.

Where do you ship?

We currently offers shipping Australia wide for all of our products.

What is your refund / returns policy?

Please choose your order carefully as we do not provide refunds or returns. Please be mindful that each rose bud and stem may vary slightly in size, shape and appearance. Rose colours may also appear different due to lighting. 

What if my order is damaged?

We are sorry to hear your order has arrived damaged. We take extreme care and caution when packaging your items to ensure they arrive safely. 

If in the event they do happen to arrive damaged due to transportation, please contact email us at contact@theonerose.com.au with photos within 12 hours of receiving your order and we will endeavour to resolve the issue.  

What payment options do you accept?

We currently accept all major credit card providers Amex, VISA, Mastercard, Paypal & Zip

For any other questions, drop us an email at contact@theonerose.com.au