Shipping & Refund Policy

DELIVERY DISCLAIMER:

Guaranteed delivery dates for Brisbane Only.

Delivery outside of Brisbane - please place your order early to avoid missing your special occasion, or send your delivery to your own address in advance.

If no date is selected, we will dispatch your order as soon as possible.

 

 METRO BRISBANE:

Orders placed before 11am AEDT on a weekday will be posted on the same day

Free Standard Shipping: 2-4 business days

$15 Express Shipping:  1 business day

$25 Same-day Weekday Delivery - only available for orders placed before 11am on a weekday

$35 Saturday Brisbane Metro Delivery - available for orders placed before Friday 5PM of that week

Guaranteed specific delivery dates. Allow at least 1 business day for dispatch and 1 day for delivery

 

QLD

Orders placed before 11am AEDT on a weekday will be posted on the same day

Free Standard Shipping: 2-4 business days

$15 Express Shipping:  1-2 business days

 

VIC, NSW, ACT, SA

Orders placed before 11am AEDT on a weekday will be posted on the same day

Free Standard Shipping: 3-6 business days

$15 Express Shipping:  1-3 business days

 

WA, TAS, NT

Orders placed before 11am AEDT on a weekday will be posted on the same day

Free Standard Shipping: 3-7 business days

$28 Express Shipping:  1-3 business days

 

Once orders have been shipped, you will receive an email/SMS with a unique tracking number for your parcel.

We will make every effort to ensure that all orders are delivered within their expected time frames. However, we do not offer refunds for shipping delays outside of our control.

 

REFUND & RETURNS POLICY

Please choose your order carefully as we do not provide refunds or returns for any products. Please note that our Forever Roses may vary slightly in size, shape, textures and appearance as they are natural roses. Rose colours may also appear different due to lighting and seasonal variation. We do not offer refunds for shipping delays outside of our control.